Move Coordinators Are Important

If you’re planning on using professional movers for the first time, then you might be caught off guard when a moving company requires having a move coordinator come out to first do a survey of your property. 

Frankly,  you should be concerned if you call a moving company and THEY DON’T require that someone surveys your property, whether in-person or virtually. The reason, it often leads to surprise charges and an unpleasant overall experience with your move. You’re moving so likely you already have enough stress, so don’t make this another avoidable one.    

Here a few sample questions we get from time to time regarding in-person estimates.   

“Why can’t you give out a quote on the phone?” 

Simply put, it would be irresponsible of us. There are so many factors that go into giving a reliable estimate that you have to get eyes on the property to do so responsibly.  

Factors that influence your moving cost range anywhere from how much space the moving van has in the driveway to the number of stairs movers have to hustle up.

Here’s a list of other things that can determine the cost:

  • The amount of furniture you have and how much space it’ll take up in a moving truck
  • How well your items fit into a moving truck. Will we need multiple trucks?
  • How easily movers are able to transport inventory in and out (for example, whether your sectional won’t make it through the front door)
  • The total weight of your inventory (applies more for long distance moves, but it also helps determine how many hours we believe a job will take)
  • The distance you’ll be moving
  • The number of stairs or use of elevators movers have to account for when moving goods to and for
  • Time of year (moving prices usually increase during the summer, for example, because it’s the most popular time to move)
  • Additional moving services like packing, custom crafting, etc.

Because every move is unique, there is no set price for a two, three, or four bedroom house. Some people are minimalists, some are not. Some moves require crating or third party services for specialty items, and some don’t.  

What’s the difference between in-home estimates, over-the-phone estimates, and virtual estimates?

An in-home moving estimate means a moving agent will come to your home and assess how much your move will cost. This is the most accurate estimate type, and it provides prospective movers with precise quotes of how much the whole move will cost. Also, it helps the mover to better understand your goals, set realistic expectations and anticipate and address any concerns before they happen on move day.

Virtual estimates are still relatively rare, but more and more companies are offering them lately, especially as the COVID-19 pandemic has forced many to evolve. They can work in two ways. One method is filling out a detailed inventory and sending it to the company online. In the other method, you video call your estimator and give them a virtual tour of all your belongings.

An over-the-phone moving estimate is the easier, but normally not very reliable. Items will get skipped over or their will be unforeseen challenges that will occur, and this normally will mean you’re estimate is not reliable so you’ll be forking out more money in the end.  Frankly, you likely are not a moving professional so it can be difficult to identify problems like a hired professional would. You’re already going to spend good money on the move, therefore you might as well spend a few minutes with a coordinator to make sure everything goes smoothly. 

What can I expect from an in-home estimate?

It generally takes about 45 minutes to an hour, depending on the amount of items you have, and if there are multiple locations. A moving coordinator will poke their head in any cabinets, closets, and other areas that aren’t visible—like underneath beds. The goal of a move coordinator is not only to give you a responsible quote, but also prepare you with things you need to know, like what items can’t be moved, how to properly pack for your move, and other helpful tips.   

A lot of people wonder if they need to be home during an in-home moving estimate—and the answer is yes. You do have to be there to walk them through each room. 

If you have any other questions or want to schedule a time to have a move coordinator come out to visit your property, then give us a call at 314-241-0600. 

Other Resources To Help With Your Move:

How To Properly Pack For Your Move

Things To Do On Move Day

Tips For A Stress-Free Move

Photo Credit: Zimmer Creative/Shutterstock by Robert Kneschke